Agenda
What you will learn
Registration 8:00 am
Leadership, Disney Style - 8:30 am
Discover how effective leadership has been the catalyst to drive employee customer satisfaction and bottom-line results from the company's inception to today.
* Learn to communicate your vision
* Guide your employees to a single purpose
Break 10:00 am
Management, Disney Style - 10:30 am
Understand the importance of integrating your corporate culture into selection, training and care.
* See how to hire for right fit
* Manage expectations of new hires
Lunch Provided 12:00 pm
Service, Disney Style - 1:00 pm
Explore world-renowned Disney principles for service excellence.
* Understand why service standards are critical
* Take away a matrix for service excellence
Break 3:00 pm
Loyalty, Disney Style - 3:30 pm
* Learn key practices and principles in building and sustaining
loyalty that have made Disney a trusted and revered brand
throughout the world. Explore how to decrease your turnover
and increase your customer loyalty.