Disney Institute showcasing best practices and philosophies from the world renowned

Walt Disney World ®Resort

Leadership, Disney Style                    Management, Disney Style

Service, Disney Style                              Loyalty, Disney Style

Lakeland College Gymnasium
2602 - 59 Ave. (College Drive)

Participants can choose from one of two days

April 2nd or 3rd, 2008

Thank you to our Sponsors

Agenda

What you will learn

Registration 8:00 am

Leadership, Disney Style - 8:30 am
Discover how effective leadership has been the catalyst to drive employee customer satisfaction and bottom-line results from the company's inception to today.

*  Learn to communicate your vision

*  Guide your employees to a single purpose

Break 10:00 am

Management, Disney Style - 10:30 am
Understand the importance of integrating your corporate culture into selection, training and care.

*  See how to hire for right fit

*  Manage expectations of new hires

Lunch Provided 12:00 pm

Service, Disney Style - 1:00 pm
Explore world-renowned Disney principles for service excellence.

*  Understand why service standards are critical

*  Take away a matrix for service excellence

Break 3:00 pm

Loyalty, Disney Style - 3:30 pm

* Learn key practices and principles in building and sustaining
   loyalty that have made Disney a trusted and revered brand
   throughout the world. Explore how to decrease your turnover

   and increase your customer loyalty.

 

Please contact the Lloydminster Chamber of Commerce  to reserve your space for
Disney Keys to Excellence

780-875-9013

PDF Printable Down Load
Information and Registration Form

Thank you to our Sponsors